Chanson water Ionizers carry a 5 year Full manufacturers warranty from date of purchase. Warranty is only valid if Ionizer was sold by Chanson USA or an Authorized dealer of Chanson USA. Purchaser must retain original sales receipt and register warranty at www.chansonwater.com

Any repair work is done from the Chanson USA repair center in Laguna Niguel, California or an Authorized repair center.

Please thoroughly read the owners manual and watch the installation video before attempting to use your ionizer.

What is covered:

This warranty expressly covers failures due to defects in materials and workmanship, which occur during normal use and within 5 years from date of purchase. This is a “repair or replace” warranty, Chanson USA will always attempt to repair your unit - if repair is not possible Chanson will supply a replacement unit at its discretion.

The warranty covers all parts, labor and shipping to the customer. Customers outside the USA take full responsibility to bear any shipping costs to and from repair center for warranty work and for any duties or customs fees due. If the Ionizer was purchased from Chanson USA we cover shipping each way during the first 60 days, if the Ionizer was purchased thru an authorized dealer, please see that dealers policy.

What is not covered or what will void my warranty:

Warranty is void if Ionizer or Faucet has been opened. All Chanson Ionizers and Faucets are factory sealed. Please never attempt to service the machine yourself.

Warranty does not cover damage caused by; floods under the sink or overhead plumbing leaks which cause water to enter the machine. Please assure you have no plumbing leaks before installing the Ionizer. We can provide repair at your expense for such an incident.

Warranty does not cover damage caused by; failure to replace filters in a timely manner- The filter not only cleans the water but also protects the Ionizer from damage caused by particulates in the water, filter replacement time should never exceed 14 months, refer to owners manual for specific details.

Warranty does not cover damages caused by; any mis-use or abuse, such as dropping the unit or knocking into the unit with heavy objects.

Warranty does not cover damages caused by; Lighting strikes, power surges, and faulty circuitry in customers electrical system or acts of God.

Warranty does not cover exterior finish on machine or faucets. Our Faucet finish is extremely durable and under normal use will last many years. Do Not use harsh detergents or scrubbing type sponges to clean the faucet, only a damp clean paper towel followed by a dry paper towel will restore perfect finish to the faucet.

Warranty does not cover damage caused by; setting the TDS value over 14. There is a special adjustment of TDS
In a back menu mentioned only on the installation video, this allows customers in different areas to fine tune the machine to their water hardness, 14 is the max setting allowed, Never set TDS value above this number.

Warranty does not cover damages caused by; commercial type usage- Chanson residential Ionizers are built to last, however, they are designed for residential use, the average 4 person family will use the machine for about an hour a day total, in divided sessions. For the purpose of this Warranty, Chanson USA will consider Commercial usage as; letting the machine run for more than 40 minutes at a time or for more than 3 hours a day total consistently. (This usage is ok from time to time where special needs arise, but not as a daily routine.)

IF your needs will exceed these “residential” parameters please contact your dealer for “commercial use” product options.
*It is important to note, Chanson USA does not expect the Ionizer to fail under mild commercial uses, but cannot honor the warranty for use not as intended by the manufacturer.

Warranty does not cover damages caused by excessive water pressure. The water pressure of the customers home should not exceed 60 psi, This is the national plumbing code standard water pressure for all homes and is not a special Request of Chanson Ionizers. Have your water pressure checked before installing. Call your local plumber for inspection, or for $10.00, you can purchase a water pressure gauge from your local Home Depot and test it yourself. The water pressure gauge simple screws on any outside hose outlet and will show you your water pressure when turned on. If your water pressure exceeds 60 PSI, all of your plumbing appliances are in jeopardy, please take this seriously. (There is no reputable Plumbing appliance on the market that does not have this exclusion to their warranty, if you do not see it on other ionizer warranties you should be very suspicious.)

Suggested Maintenance:

Please refer to your owner’s manual for scheduled maintenance requirements.
Ionizers operating in Hard water areas, should be sent in to the service/repair center for a thorough internal cleaning once every 2-3 years, this will not void your warranty if not done but will give you many more years of reliable service, we highly recommend this. Currently the cost of this service is $45.00 plus shipping costs.

Limits and exclusions:

There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.

This Warranty service is available by contacting Chanson USA or its authorized dealer. Customer must get Return authorization number and print return receipt to include with ionizer before shipping.

Please never send in your Ionizer for warranty or service without printed return authorization form inside the box. (Customer service will email this to you)

Contact- 1-888-624-2169 or www.chansonwater.com

Mail ionizer to:
Chanson Water
24291 Briones Drive
Laguna Niguel, CA 92677

Or inquire about other repair locations.