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Our Guarantee
Try our Jupiter Water Ionizers and personally experience the benefits for 30
days. We are so sure that you will be satisfied with your purchase that
we offer you a 30-day money back guarantee. If within 30 calender days
you wish to do without the benefits of your ionized alkaline water please
contact us at (877) 356-2508 or fill out our online
Return Request Form to arrange for a return. We will gladly refund your
money or exchange the item, as you wish. (see
Restrictions & Limitations below)
Lowest Price Guaranteed!
Within 30 days of your investment in our Jupiter Water Ionizers we will meet
any internet competitor's DELIVERED price on the identical product and model.
How to Make a
Return
All returns
must have proper authorization before they can be accepted by our receiving
department. If you'd like to return a product please call us at (877) 356-2508
or fill out our online Return Request Form
to request your return authorization.
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For
USED Machines: Remove filter before shipping and discard (filter
is no longer usable). Make sure to do so over a sink since water
will rise from the filter connector and spill through the drain hole.
You may leave the filter installed in an unused machine.
If a USED filter is mounted, severe damage to the
machine may occur during shipping.
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Remove
any excess water from the machine by tilting the machine to allow excess
water to run out of the filter mount.
Make sure to do this over your sink.
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Remove
the hoses, clamps, stainless steel spout hose, and faucet diverter.
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Pack
ionizer and parts in the original box, along with paperwork.
Make sure that the machine is packed in the
original package and put into another box for shipping. A double
package is suggested to prevent any damages. We are not responsible
for any damage caused by improper packaging.
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It's
best to use a shipping company with package tracking capabilities (UPS
or Fed-Ex).
Please ensure that you provide shipping insurance
for the value of the products.
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Return
freight must be pre-paid.
Refunds will be issued
in the same manner in which the products were purchased.
Restrictions
& Limitations On Our Guarantee
Our Biostone Filters
and Calcium Cartridge Inserts are consumable components and are not returnable
if used due to sanitary health issues. Filters that are packed with an
ionizer are subject to the refund stated below. All used Biostone Filters
and Calcium Cartridge Inserts purchased separately are non-refundable.
100% of
the purchase price will be refunded for all ionizers - whether used or not -
under our 30-Day Money Back Guarantee. Although we do not charge a restocking
fee, we reserve the right to deny any return for damaged units, or to charge
a repair fee for any ionizer that is returned in any condition other than "like
new." For more information on our Damaged Equipment Policy, please
click
here.
The customer is responsible
for all shipping and insurance costs for returning an item.
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Water Ionizers
pHresh Portable Ionizers
.