We are so sure that you will be satisfied with your purchase of any of our products that we offer you a 30-day money back guarantee.  If within 30 calender days you wish to do without the benefits of your purchase please contact us at (877) 356-2508 or fill out our online Return Request Form to arrange for a return. We will gladly refund your money or exchange the item, as per our Return Guidelines.  For return of a Jupiter water ionizer, please see our Jupiter Guarantee page.

Return Guidelines
We will do everything within our power to insure that you are completely satisfied with your purchase. If you're not happy, we're not happy.  We only ask that you abide by the following guidelines.  They are for your protection, as well as ours.

• Our customers may return any product - unless otherwise stipulated - for credit, exchange, or a full refund (less any shipping costs) within 30 days of receipt.
• Opened consumable items will only be exchanged/returned if item is defective or spoiled.  Otherwise, we cannot offer a refund on any consumable product that has been opened/used.
• Prior to returning any product, please contact us for additional instructions (by phone, or by Return Request Form). We want to do the right thing for you, but we will need to know exactly what the problem is before we can commit to a specific course of action.
• Shipping charges will only be refunded if the incorrect item was shipped, or if the item was received damaged or spoiled.
• Any Bonus Gifts which are received as a condition of the purchase must be returned.  If a Bonus Gift is not returned we will deduct the retail sales price of the Bonus Gift from the total refund.  At our discretion, in the case of a partial return we reserve the right to determine if the remaining unreturned items qualify for any Bonus Gift already received.
• The customer is responsible for all return shipping and insurance costs for returning an item.  We are not responsible for the loss/damage of an item being returned to us.  Please be sure to ship the package back using a carrier with order tracking capabilities; UPS, USPS or Fed-Ex. This will provide each party with dates for proof of delivery and return date.
• We must reserve the right to deny return of items which have obviously been damaged or other products which show evidence of wear, neglect or abuse.
• Refunds will be issued in the same manner in which the products were purchased.
• Since individual tastes vary from person to person, we are not able to accept returns of any opened product based upon customer taste preference. Although many manufacturers guarantee the taste of their products, we do not.  Anyone wishing to return a product because they do not like the taste will be referred to the product manufacturer.
• Although many manufacturers guarantee the effectiveness of their products, we do not. Of course, we only sell items that WE deem useful in alkalizing/detoxifying the body.   We are unable to accept returns based upon a customer's perceived effectiveness of the product. Since one's diet and training routine are also of major significance when assessing the effectiveness of a product, we cannot accept a return of an opened product based upon its perceived effectiveness. All such requests for returns will be referred to the product manufacturer.

Damaged Equipment Policy
We always respect our 30-Day Money Back Guarantee as per our Jupiter Ionizer Guarantee page.  We do not charge a 15% restocking fee as do many of our competitors.  But, this guarantee is based on the return of any ionizer that is in the same new condition as when it was sent.

Any ionizer that is returned in any condition other than "like new" will be subject to a restocking and repair fee to be determined by the extent of the damage but not to be less than 10% of the total cost of the ionizer.  When this situation arises we will call you to discuss our findings, identifying the cost of the damage, and ask whether you would like to receive the unit back instead of paying any fees.  Any ionizer that is returned in complete inoperable condition, or is significantly damaged beyond repair, will be sent back to the customer and no refund shall be offered.  In order to respect our 100% refund policy we ask that you take good care of the unit while it is in your custody.